BATTERY BASICS
SMART PARALLEL
TECHNOLOGY
INSTALLATION &
SETUP
MONITORING &
DIAGNOSTICS
WARRANTY &
RETURNS
AMC & SERVICE
PROGRAMS
DEALERS &
PARTNERS
TECHNICAL SUPPORTLithium batteries offer significantly longer life, faster charging, higher efficiency, deeper usable capacity, and require virtually no maintenance compared to lead-acid batteries.
Lithium batteries offer significantly longer life, faster charging, higher efficiency, deeper usable capacity, and require virtually no maintenance compared to lead-acid batteries.
Indrion batteries use Lithium Iron Phosphate (LiFePO4) chemistry, known for its safety, thermal stability, long cycle life, and reliable performance.
Under recommended operating conditions, Indrion batteries are designed to provide more than 4,000 charge-discharge cycles and many years of service.
Yes. Unlike lead-acid batteries, Indrion batteries do not require watering, electrolyte maintenance, or equalization charging.
Yes. Indrion batteries are suitable for indoor installation when installed according to product guidelines and ventilation requirements.
Yes. Every battery incorporates advanced Battery Management System (BMS) protection, LiFePO4 chemistry, and multiple layers of electrical and thermal protection.
In most applications, yes. Indrion batteries are designed for straightforward replacement of conventional lead-acid batteries.
Smart Parallel Technology allows multiple batteries to communicate, coordinate, and operate together as a single intelligent energy system.
Traditional parallel batteries only share electrical current. Indrion batteries also exchange information, coordinate operation, and monitor system health collectively.
Yes. Smart Parallel Technology™ is specifically designed to support future expansion without replacing the existing system.
The maximum number of batteries that can be connected are 8. All connected batteries need to be of same Voltage range (E.g. 12V).
The system can identify abnormal conditions, isolate faults when required, and provide diagnostic information to simplify troubleshooting. Furthermore, if multiple batteries are connected, system calculates safety of isolating the faulty battery. If it deems safe, system continues to operate else system safety shutdown can be triggered.
The system intelligently balances current sharing based on battery conditions and capacities, ensuring safe and efficient operation.
Yes. Indrion batteries are designed to allow a smooth transition from lead-acid systems. Batteries are compatible with most standard inverters. For parallel operations, batteries need communication cable to coordinate operations.
Installation should be performed by a qualified installer to ensure compliance with local electrical standards and product requirements.
Use chargers compatible with LiFePO4 battery charging requirements or inverter designed for Lithium (LFP) batteries.
Yes. Indrion batteries support Smart Parallel Technology™ for safe and intelligent parallel operation.
No batteries cannot be connected in series.
Yes. Installation guidance is available through documentation, dealers, and technical support.
Depending on the model:
SOC represents the remaining available energy in the battery expressed as a percentage. Similar to a phone battery %.
SOH indicates the overall condition of the battery relative to its original performance. SOH provides health and safety of battery. Battery needs to be replaced at 75% SOH. If battery falls below 75%, safety of battery is compromised.
Supported products and communication interfaces allow integration with monitoring systems.
Fault conditions are logged and can be communicated through supported communication interfaces such as LEDs, alarms, Wi-Fi and RS485.
Yes. Diagnostic logs can help technical support identify issues and recommend corrective actions.
Battery health should be reviewed periodically and during annual maintenance inspections.
Warranty coverage varies by product. Refer to the warranty document supplied with your battery.
Yes. Every battery carries its own individual warranty coverage.
Warranty registration instructions are included with the product documentation.
Contact your dealer or submit a request through the Support page.
Typically:
The product will be evaluated, and the appropriate warranty resolution will be provided according to warranty terms.
Returns are processed through the approved return authorization procedure.
An AMC is a preventive maintenance program designed to maximize battery performance, reliability, and lifespan.
AMC programs help identify issues early, reduce downtime, improve reliability, and maximize battery life.
Yes. Residential AMC plans are available.
Yes. Commercial and critical infrastructure AMC plans are available.
The frequency depends on the selected maintenance plan and application requirements.
Periodic inspections can help ensure the battery continues operating within recommended conditions.
Complete the dealer application form available on the Dealer page.
Yes. Product, sales, installation, and support training are available.
Yes. Dedicated dealer support is available.
Dealers may receive brochures, product information, digital assets, and promotional materials.
Authorized dealers and service partners may participate in maintenance programs and service opportunities.
Depending on the program structure, dealers may assist with warranty processing and customer support.
Support is available through phone, email, and online support requests.
Yes. Installation guidance is available.
Yes. Assistance is available for Wi-Fi, RS485, and supported communication interfaces.
Response times depend on request priority and support level.
Yes. Diagnostic logs can be reviewed to assist troubleshooting.
Whenever you experience:
Contact the Indrion support team directly through the Support page, and a representative will assist you.
Request guides, manuals, and resources.